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Mobile email

Most modern mobile phones can be used to send and receive email; they can be set up in the same way as any other email client, using the instructions on the ITS email web pages.

Activesync

However, most users require a more sophisticated email-on-phone service, where email is continuously sent to the phone, and where additional data such as calendars, contacts, tasks and so on can also be shared between the desktop and the phone. IT Services supports this through a service called Activesync. Phones which support Activesync can share email, calendars and other data with the user's Outlook (or other) desktop client. Email is delivered simultaneously to the desktop and the phone, and messages which are read, sent or deleted from the phone are mirrored in real time on the desktop, and vice-versa. Similarly, for users who allow other people to add appointments to their calendar, such changes are reflected immediately on the phone.

Which phones support Activesync?

There are several manufacturers who make phones which support Activesync and therefore can be used as described above:-

  • The Apple iPhone (which is available on the University's Vodafone contract).
  • Android phones
  • Microsoft Windows Phone
  • BlackBerry 10 OS

Which phone does IT Services support?

While any phone which supports Activesync can be used to connect to Warwick's email servers, IT Services cannot support set-up and maintenance for all models. The handset we supply and support, therefore, is the Apple iPhone. Here are detailed instructions for how to set up your email on an iPhone, and on an iPad.

Support for BlackBerrys

Whilst earlier BlackBerry OS platforms (upto 7.1) are not compatible with Active Sync, BlackBerry 10 OS now supports this functionality, which means it is compatable with e-mail, contacts and calendars. Here are instructions provided by BlackBerry on how to set up a Microsoft Office 365 ActiveSync account for BlackBerry 10

IT Services does not recommend the use of Blackberry handsets of the earlier OS Platforms. If their use is unavoidable, we recommend they are set up to use IMAP; this provides only limited functionality (email but not calendars or contacts), but is the only protocol that works with our current Office 365 email infrastructure. Click here for instructions.