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"Login Failure"

Campus and 2-factor VPN

Campus VPN:

Login authorization requirements: Single Sign-On credentials only

If you are connecting to the Campus VPN service, your connection will be: vpn.warwick.ac.uk

The “Login failed” error message appears when you have entered an incorrect or invalid username or password combination, when trying to log into the Campus or 2-factor VPN services, via the Web VPN gateway with your browser, or via the Cisco AnyConnect client.

Make sure you enter your single sign-on (SSO) username and password credentials correctly.

Note: the “Login failed error message window/s will keep appearing if you continually enter your SSO credentials incorrectly.

Campus VPN Login:

Using Web browser connection URL: https://vpn.warwick.ac.uk

Unsuccessful SSO credentials entered: “Login failed”

Campus VPN Web Login Failed message

Using Cisco AnyConnect client connection: vpn.warwick.ac.uk

When connecting via the Cisco AnyConnect client, make sure that vpn.warwick.ac.uk is the connection you are connecting to, and displayed in the 'Connect' box. If you continually get the “Login failed” error message, first ensure you are entering your correct SSO credentials. If still failing, you may need to change/reset your password.

Unsuccessful SSO credentials entered: “Login failed”

Campus VPN Cisco AnyConnect Login Failed message


2-factor VPN:

Login Authorization requirements: Single Sign-On credentials + 2-factor Token Key-Fob code or One Time Password (OTP)

If you are connecting to a 2-factor VPN service, your connection will be: vpn.warwick.ac.uk/name.

E.g. vpn.warwick.ac.uk/its = the 2-factor VPN service for ITS.

Note:

  • You will only see the 2-factor logon prompt window if you have entered your SSO credentials correctly
  • After entering your OTP Token code, you are still unable to connect; you may need your Token Key-fob resynchronized with the FortiAuthenticator 2-factor system. Contact the Service Desk to resynchronize your 2-factor Token.

Using Web browser connection URL: https://vpn.warwick.ac.uk/its

Successful SSO credentials entered: OTP prompt

2-factor VPN Web OTP prompt

Unsuccessful SSO credentials entered: “Login failed”

2-Factor VPN Web Login Failed message

Using Cisco AnyConnect client connection: vpn.warwick.ac.uk/its

Successful SSO credentials entered: OTP prompt

2-factor VPN Cisco AnyConnect OTP prompt

Unsuccessful SSO credentials entered: “Login failed”

2-factor VPN Cisco AnyConnect Logon failed message


Password Resets:

Occasionally your password can get out of sync across the centrally managed systems, which can prevent you from logging in. Try changing your password and log in again.

You can change your password using the Password Self-Service system.