- We setup and support printing to shared network printers. Our services include:
- Advice on buying a new printer or consumables for your department
- Install a printer on your ITS Managed Desktop or via Mobile Print
- Warranty support query?
- Arrange an equipment disposal
- Help Desk support leaflets for staff
- Guides and FAQs
This service covers network printing, scanning and copying. It's available to all University departmental staff.
We support the production of University staff, student, alumni and visitor ID cards and maintain card printer hardware.
We provide support for the production of University degree certificates and transcripts and maintain the dedicated printer hardware.
University events support
We provide a range of IT hardware logistics for the key University events such as Degree Congregation, Confrences, Enrolment and Confirmation and Clearing.
For high volume, cost effective printing for staff and for student thesis and dissertation printing and binding, visit our strategic partners, warwickprint – the University’s print room on campus.
With Light Touch Digital Filing, the service formerly known as Scan to Folder you can place a document on one of our multi-function devices, scan it and have a PDF of it sent to your personal (H:) drive.
Issue 14 of our IT at Warwick eZine is out now, covering Software, HearNow, ITS Guides and more.
We can now confirm details of several major services that won't be affected by the Argent Court data centre power-down on 13 and 14 December.
All IT Services-managed printers will be unavailable from 8am to 3pm on Saturday 25 July while we carry out system upgrade work. This includes the copying and scanning functions.
These leaflets are primarily targeted towards our staff, student and external customers using our devices within the IT Services workareas, however they will also provide valuable guidance for our SafeCom enabled staff customers using the Managed Print Service (MPS)
Our MPS customers are advised to disregard the following video leaflets: "Top-up your credits and view printing costs", "Multifunction Device and ITS workarea locations" and "Library Visitor Photocopying cards" as these are targeted towards our workarea customers, and reference locations and charging models that do not apply to you.
View our Nuance Safecom Customer Testimonial and find out how the University of Warwick has cut down on paper and CO2 and increased confidentiality & reliability using the Nuance SafeCom print solution.
A series of support videos have been developed by Kyocera in order to provide a visual demonstration of how to use some of the key features and functions on these Multifunction Devices (MFD's)
These videos are for our customers that are not currently using the SafeCom Pulll Print technology.
As a part of our drive for Continued Service Improvement ITS has invested heavily this summer in a wide range of hardware and software impro…
What are we doing?
We're reviewing our print, copy, scan and fax infrastructure to make it more efficient.
We did this before in 2011. 2015'…
In order to properly demonstrate the availability and performance of the current printing service it is vital that relevant metrics are made available. Within this section you will be able view the current metric values for the following aspects of the service.
Logged Incidents Trends - Updated Monthly
Service Requests Trends - Updated Monthly
Monthly Trend (By Call Type - Last 12 Months) - Updated Annually
Monthly Trend (By Service Product - Last 12 Months) - Updated Annually
Incidents Trend - Per Device Analysis - Updated Annually
MPS Efficiency Statistics - including SafeCom "Save O Meter - Updated Monthly
MPS vs Non-MPS Volumes 2013 to 2014 - Published Annually
MPS vs Non-MPS Volumes 2014 to 2015 - Published Annually
Mobile Print Statistics - Updated Monthly
Server Availability Statistics - Updated Monthly
SafeCom Queue Statistics - Updated Monthly
Customer satisfaction survey result SLT - Updated Monthly
Customers logged call resolution target SLT - Updated Bi Annually
Card Production Volumes - Updated every 3 years
Pull Print VS Push Print VS Copy - Updated Monthly
Scan to Folder - Service Metrics - Updated Monthly
Student and Staff Print Estate - Annual Volume and Usage Trends - Updated Annually
CUPS - Volume Analysis - Updated every 3 years