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Application Management

Once the application is implemented you will need a mechanism for reporting and resolving any issues, and managing any changes to the application in the future.

The Application Management Service has mature processes for managing Incidents (issues and service requests reported via the Helpdesk), Problems (addressing the route cause of related/serious incidents) and Change (upgrades, etc.). We will also act as an interface between the customer and other service providers, both internal and external to IT Services.

We can't provide this service to everyone, but if you are interested in taking advantage of this facility, then please speak to us as early in the procurement process as possible.