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Performance Metrics - 2010

Percentage of time that a request for a page is returned within three seconds from on campus (target: 99.9%)

Month %
Jan '10 99.89%
Feb '10 99.90%
Mar '10 99.86%
Apr '10 99.91%
May '10 99.93%
Jun '10 100%
Jul '10 99.99%
Aug '10 100%
Sep '10 99.99%
Oct '10 99.99%
Nov '10 100%
Dec '10 100%

Availability off-campus, as measured by Pingdom.com (30 second timeout, from at least 2 out of 10 locations ) (no target set)

Month %
Jan '10 99.61%
Feb '10 99.98%
Mar '10 99.93%
Apr '10 99.95%
May '10 100%
Jun '10 100%
Jul '10 99.99%
Aug '10 99.81%
Sep '10 99.91%
Oct '10 99.99%
Nov '10 99.98%
Dec '10 99.97%

Percentage of time that a request for a websignon UserLookup request is returned within 5 seconds from within our datacenter* (target: 99.5%)

Month %
Jan '10 99.99%
Feb '10 100%
Mar '10 99.97%
Apr '10 99.6%
May '10 100%
Jun '10 99.99%
Jul '10 99.99%
Aug '10 100%
Sep '10 100%
Oct '10 100%
Nov '10 100%
Dec '10 100%

* This might seem contrived. But 5 seconds is the threshold at which other applications will time-out a request to websignon, and since the vast majority of WSOS-enabled apps live in our datacentres, that's where we should measure from.