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Performance Metrics - 2014

Percentage of time that a request for a page is returned within three seconds from on campus (target: 99.9%)

Month %
Jan '14 99.963%
Feb '14 100%
Mar '14 99.863%
Apr '14 99.958%
May '14 99.904%
Jun '14 99.992%
Jul '14 99.994%
Aug '14 100%
Sep '14 100%
Oct '14 99.992%
Nov '14 99.958%
Dec '14 99.981%

Availability off-campus, as measured by Pingdom.com (30 second timeout, from at least 2 out of 10 locations ) (no target set)

Month %
Jan '14 99.989%
Feb '14 100%
Mar '14 99.66%
Apr '14 99.965%
May '14 99.922%
Jun '14 99.919%
Jul '14 100%
Aug '14 99.989%
Sep '14 100%
Oct '14 100%
Nov '14 99.942%
Dec '14 99.978%

Percentage of time that a request for a websignon UserLookup request is returned within 5 seconds from within our datacenter* (target: 99.5%)

Month %
Jan '14 99.815%
Feb '14 99.995%
Mar '14 99.93%
Apr '14 99.82%
May '14 99.98%
Jun '14 100%
Jul '14 99.996%
Aug '14 100%
Sep '14 100%
Oct '14 100%
Nov '14 100%
Dec '14 100%

* This might seem contrived. But 5 seconds is the threshold at which other applications will time-out a request to websignon, and since the vast majority of WSOS-enabled apps live in our datacentres, that's where we should measure from.