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How do I check for broken links?

Broken links can occur when the target page is deleted, renamed or moved. A similar problem can occur when an image or file is deleted, moved or renamed. It's good practice to:

  • regularly check your site to identify broken links and correct them
  • check your site after a significant restructure and correct broken links
  1. Browse to your home page or the topmost page in the section you wish to check.
  2. Go to Edit > More > Current page.
  3. In the Manage content section, select Check for broken links and images.
  4. The Link checks screen shows the results of any previous checks:

    Link checks screen

  5. Leave the checkbox Also check links and images on pages beneath the current page selected.
  6. Select the Run links check button.

    If the link check spans more than 25 pages, images and files, you receive an email notification when the check has finished. The email contains a link to view the report in SiteBuilder and an attached CSV file of the results.

    For smaller sections, you see the link check report immediately in SiteBuilder.

  7. View the Check summary at the top of the page:

    Link checks summary

    The Results column shows the number of checked links that are:

    • Successful – unbroken links that work correctly.
    • Permissions locked – links pointing to a page or file that has more restrictive permissions than the page the link is on. I.e. a person following the link does not necessarily have permissions to view the target page. If the page containing the link has restricted permissions, consider using personalisation tags to make links to pages which are further restricted visible only to those can view the restricted content. This avoids a signed-in person without the necessary view permissions following a link and seeing an Access refused page.
    • Not found – links to pages, images or files that no longer exist at the linked URL. These have likely been moved, renamed or deleted. You should repoint the link to the correct destination or remove the link from your page.
    • Insecure – links to to pages, images or files that do not use an encrypted connection. I.e. the URL starts with http:// instead of https:// (HTTP Secure). We recommend that you manually update these to point to the secure version (where available).
    • Unknown – SiteBuilder could not determine the status of these links. There can several causes for this, such as linking to a page hosted on a server with an invalid SSL certificate. We recommend that you check these links manually to ensure they are correct.
  8. Scroll down to the section headed Details. This section lists each page checked and the result of each link checked in that page.

    Tip: Unselect the checkbox Show pages with no failures. For large reports, this can make it easier to quickly identify those pages where you need to take action.

  9. Click the arrow at the right of each page URL to open the page in a new window:

    Link check detail

  10. Correct or remove any problematic links, then publish the page.

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