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Previous Incident Data

Historical Data - Incidents from 2014

Resolution Service Product
Jan 14
Feb 14
Mar 14
Apr 14
May 14
Jun 14
Jul 14
Aug 14
Sept 14
Oct 14
Nov 14
Dec 14
Anti virus Service (Campus Wide)         1           20 11
Software Support                        
Delivered Applications 15 9 14 12 34 52 18 15 13 9 14 5
Host a software license                        
Computer Support 2 1 3 4 1   1 1   3 3  
Managed Linux Desktop 3       1     1 1 1 1 5
Managed Windows 7 Desktop 55 16 17 17 11 15 11 15 10 17 72 20
Moka 5                        
Training computers                        
Remote Desktop Services                   1 1 2
Windows 7 Imaging 1   1   1 1 1 1 2 1    
Workareas 3       2           1  
Workarea Support 2                 1    
Office 2013       2                
Others 1 3 4     2 1 1 2   5 2
Totals
82
29
39
35
51
70
32
34
28
33
117
45


Historical Data -Incidents from 2015

Resolution Service Product
Jan 15
Feb 15
Mar 15
Apr 15
May 15
Jun 15
Jul 15
Aug 15
Sept 15
Oct15
Nov 15
Dec 15
Anti Virus Service (Campus Wide) 2 2   2     6       5  
Software Support       1 1   2 3 2      
Delivered Applications 32 35 17 14 16 7 16 17 39 21 27 12
Host a software license             1   1      
Computer Support 1 1 1 2   3   1 2 3 3 2
Managed Linux Desktop   4 1   1 3 1 9 6 3 1 1
Managed Windows 7 Desktop 67 37 26 21 8 22 26 32 42 14 38 32
Moka 5                        
Training computers                 1      
Remote Desktop Services   3 2         1 2     1
Windows 7 imaging     1 1       1 1      
Workareas                   1    
Workarea Support                        
Office 2013                        
Others 2 5 2       3 1 2 3 1 2
Totals
104
87
50
41
26
35
55
65
98
45
75
50