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Previous Service Request data

 

Historical Data - Service Requests from 2014

Resolution Service product
Jan 14
Feb 14
Mar 14
Apr 14
May 14
Jun 14
Jul 14
Aug 14
Sept 14
Oct 14
Nov 14
Dec 14
Anti Virus Service (Campus wide)     2           2   2 1
Applications (local)   1         1          
Delivered Applications 103 75 96 85 67 90 73 63 71 85 59 36
Office 2013     1     1            
Computer Support 3 1 1 1 1   2 1   2 3  
Host a license                        
Managed Linux Desktop   3   1 1   1   1     2
Managed Windows 7 Desktop 63 42 51 33 28 30 24 17 39 35 26 23
Managed Departmental Printing                        
Moka5                 1      
Peripheral Support 1                      
Software Licensing 1                   1  
Software Support 4 4 2 4   2 1   2 3 2 1
Training Computers 1             1        
Teaching Computers     1           1      
Remote Desktop Services 2 2 3 1 1 3 1 3 1 3 3  
Windows 7 Imaging   2 5 4 2   5 2 5 4 1 3
Workareas 1                      
Workarea Support   1   1 2       1   1  
Other   2 3 1 1 3 1 1 3 4 2 1
Total
179
133
165
131
103
129
109
88
127
136
100
67

Historical Data - Service Requests from 2015

Resolution Service product
Jan 15
Feb 15
Mar 15
Apr 15
May 15
Jun 15
Jul 15
Aug 15
Sept 15
Oct 15
Nov 15
Dec 15
Anti Virus Service (Campus Wide) 1   1 1     7          
Applications (local)                       1
Delivered Applications 48 61 46 42 35 47 49 43 65 91 53 41
Office 2013                        
Computer Support 1 2   2 3     1 2 1 2  
Host a license             1          
Managed Linux Desktop 1 3       2 1 5 4 6 4  
Managed Windows 7 Desktop 22 16 11 7 14 6 20 16 21 20 22 15
Managed Departmental Printing                        
Moka 5 1               1      
Peripheral Support                        
Software Licensing   1 1                  
Software Support 3 4   1     2 1 1 1 3  
Training Computers                        
Teaching Computers                        
Remote Desktop Services 1 2 3 4 3 7 4 1 1 3 2 1
Windows 7 Imaging 3 6 3 2   1 3 4 9 9 2 4
Workareas         1   1   3 6 1 1
Workarea Support     1   1 1            
Other 2 1 2 1     2   1 2 2 2
Total
82
96
68
60
57
64
90
71
108
139
91
65