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Services and support, including help and FAQs

Email… Staff and student email. Also see information for Office 365 and Skype for Business.

Training… an extensive range of IT training courses for staff and students. Browse the course catalogue, check availability of dates, then book on-line.

Managed desktop and software downloads… software available for download, and information about applications installed on standard IT Services desktops.

Web publishing… tools and services for publishing and using information on the web, including SiteBuilder, Start.Warwick, Files.Warwick, IM, Blogs, web design and more.

Printing… network-based printing across the University, in departments and in workareas.

Audio-visual… Book a video conferencing room, use Webex desktop conferencing, get help operating or setting up equipment, borrow equipment or request help with filming or recording.

E-learning and e-assessment… support for technology enhanced teaching, including Moodle and Questionmark Perception. Find out how to get help and resources.

Computers… help with the computer that sits on your desk or travels with you, from buying a computer to setting it up, maintaining it and disposing of it.

Work areas… computer rooms for use by members of the University. Find information about work area locations, availability and booking.

Telephones and mobiles… information about handsets, voicemail, mobile phones for staff, and the University telephone directory.

File storage… storage for files and folders accessible from your desktop, and data backup and recovery services.

Accounts… accounts or login names for University members to access a range of IT facilities. Information about registering for an account and changing your password (including challenge questions).

Staff and student admin applications… support for the key business processes associated with staff and student administration at the University, such as student records, timetabling, and HR.

Management information… Cognos tools to support decision making, including what-if business modelling tools and reports that consolidate and present complex data.

Server provisioning… platforms for applications. Includes looking after the hardware and essential components such as the operating system and database, so that the application can run.

Infrastructure… the campus network, information on wifi, infrastructure cabling for the network (and telephones, CCTV, fire alarms etc.), data centres and comms rooms.

Governance… project management of projects delivering major IT changes, ITIL management to provide governance and support within IT Services, IT security to respond to IT security incidents, and Business and Service Analysis - here to ensure that IT Services meets the needs of the University.

Customer Relationship Management (CRM) Service ... Microsoft Dynamics CRM Online. A pilot project will launch this service in a small number of departments before wider rollout across the University.

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For new developments, IT innovation and challenges, please contact our Business and Service Analysis team.

For discussions about support for the use of technology in research, teaching and learning, please contact the Academic Technology team.